16:30:03 <nirik> #startmeeting IRC Support SIG (2011-01-06)
16:30:03 <zodbot> Meeting started Thu Jan  6 16:30:03 2011 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
16:30:03 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
16:30:03 <nirik> #meetingname irc-support-sig
16:30:03 <zodbot> The meeting name has been set to 'irc-support-sig'
16:30:03 <nirik> #topic init process
16:30:15 <nirik> who all is around for the irc-support-sig meeting?
16:30:20 * nirik fries up some bacon.
16:30:23 <mock> o/
16:30:32 <N3LRX> o/
16:30:55 * EvilBob 
16:31:13 * zcat 
16:31:35 * dcr226 coughs
16:31:51 * SilentBob (only listening)
16:31:58 * mock loads a plate full of bacon and sits down
16:33:04 <nirik> ok, lets go ahead and dive in...
16:33:07 <nirik> #topic Week in review
16:33:07 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
16:33:22 <EvilBob> http://fedora.theglaserfamily.org/ircstats/fedora-social-weekly.html
16:33:25 <nirik> I'll note that the stats are stuck.
16:33:35 <nirik> I'll see if I can get Sonar_Guy to fix them up.
16:33:56 <EvilBob> Heh
16:34:35 <nirik> 12 kicks so far this year.
16:34:45 <nirik> (most for paste flooding... 4 for other reasons)
16:35:06 * Southern_Gentlem 
16:35:12 <EvilBob> Not sure how the "holiday break" was overall
16:35:14 <nirik> It's been a reasonably typical week, but we have had a bunch of new people it seems like.
16:35:32 <EvilBob> But this week have had a few disruptive users
16:35:33 <nirik> it was pretty quiet.
16:35:52 <nirik> yeah, new folks who are not sure of the community, etc...
16:36:11 <EvilBob> one in -social that just kept sending random nonsense to the channel
16:36:18 <mock> n00bz got some fedora for christmas
16:36:32 <EvilBob> banned them for a short time and it seemed to stop it other than a little drama
16:36:48 <nirik> yeah, we should try and be patient, but do remove people who are disruptive stull.
16:37:08 <EvilBob> One user from #fedora that refused to file a ticket, took the issue to multiple channels
16:37:35 <EvilBob> I expect they will be a continuing problem until they get bored of being a problem
16:37:46 <nirik> yeah.
16:38:18 <EvilBob> Seems when there is an issue we all come out "in force"
16:38:39 <mock> fedora force
16:38:51 <EvilBob> Not sure if that is good or bad, it's nice that a fellow is there to "have your back"
16:39:10 <mock> no man left behind
16:39:16 <EvilBob> but at the same time... does it elevate the issue at times?
16:39:23 <nirik> yeah, good that there is support, but might be overkill to some people.
16:39:25 <nirik> yeah.
16:39:42 <dcr226> we're all intelligent - I doubt there's many +o's that would purposefully blow stuff up
16:39:57 <nirik> one reason I liked the idea of using tickets for conflicts is that it gives time for people to realx and cool off and think about things...
16:40:06 <nirik> so it's not a 'I'm going to charge in and argue'
16:40:30 <mock> nirik: +1
16:40:31 <EvilBob> Right
16:41:10 <EvilBob> I am wondering if a preemptive +b and ask the user to take it to our other channel might help that a little
16:41:37 <dcr226> other channel?
16:41:47 <nirik> perhaps, but I think there we might do more of a 'hey, go take a break for a while, come back and if things are still not resolved, file a ticket'
16:41:53 <nirik> rather than having a confrontation.
16:41:54 <EvilBob> Just a mute, take it out of the channel, let the point op deal with it in a quieter way
16:42:55 <EvilBob> Few things to think about, for myself anyhow
16:42:59 <nirik> yeah.
16:43:27 <EvilBob> Because I have to admit, If I hear of a problem. I'm there with my useless boots on
16:43:27 * nirik would like to ponder on it some more before we decide on anything... but I do think we could improve things here.
16:44:14 <nirik> yeah.
16:44:20 <nirik> me too.
16:44:39 <EvilBob> but your boots are not useless
16:44:43 <nirik> so, anyone else have further thoughts on this? or shall we ponder changes and discuss next week?
16:45:44 <EvilBob> Move on IMO, I said my bit
16:45:52 * nirik doesn't think EvilBob's are either. :)
16:46:03 <nirik> ok... moving on
16:46:05 <nirik> #topic Tickets
16:46:06 <nirik> https://fedorahosted.org/irc-support-sig/report/1
16:46:11 <nirik> one ticket I think...
16:46:24 <nirik> https://fedorahosted.org/irc-support-sig/ticket/21
16:46:44 <nirik> kudos to me I guess... but really to the yum folks for distro-sync. ;)
16:46:49 <dcr226> nirik++
16:47:09 <nirik> someone willing to thank them and close out the ticket?
16:47:20 <dcr226> i'll do it
16:47:30 <nirik> thanks dcr226
16:47:32 <nirik> #topic FUDCon Tempe
16:47:42 <nirik> Who all from the group is going to be at fudcon?
16:47:48 <nirik> should we have a meetup of some kind or session?
16:47:56 <EvilBob> I am planning on it
16:48:01 <dcr226> I'll be there
16:48:19 * nirik should be
16:48:30 <Southern_Gentlem> i will be at fudcon
16:48:49 <Southern_Gentlem> me and bob arrive on the 26th
16:49:05 * nirik gets in the 28th.
16:49:13 * dcr226 can't remember when - but yeah
16:49:55 * fenris02 wakes up again
16:50:02 <Southern_Gentlem> we should have wireless (and or my mifi) for access on thursday
16:50:33 <nirik> do we want to do a tech session or hackfest? A tech session on how to provide support would be possibly nice (if someone is willing to present it)
16:51:21 <nirik> anyhow, we still have time... something to ponder.
16:51:30 <Southern_Gentlem> i will gladly attend but i am already got to be in another session
16:52:24 * nirik should figure out what he's going to go to/present... I might be able to do one.
16:53:02 <nirik> anything else on fudcon?
16:53:09 <Southern_Gentlem> if nothing else we can have a IRC support SIG come ask questions
16:53:53 <mock> represent, nirik  *double chest pound followed by peace sign*
16:53:59 <dcr226> lol
16:54:11 <nirik> Southern_Gentlem: yeah.
16:54:23 <nirik> Southern_Gentlem: we could even setup a help desk. That would be cool/amusing. ;)
16:54:50 <dcr226> ..potentially violent ;-)
16:54:51 <fenris02> nirik, a chance to show off the multi-boot iso
16:55:10 <mock> EvilBob and nirik should remember to pack their boots
16:55:13 <nirik> all stuff to consider.
16:55:18 <Southern_Gentlem> well there seems that some community members dont like the way we run things but yet they are the first to jump on blogs and post negative things about us
16:55:32 <fenris02> and a chance to reposync from a local person :)
16:55:41 <dcr226> fenris02, point
16:55:49 <nirik> Southern_Gentlem: so what better way to show folks than to offer to help anyone out with fedora problems. ;)
16:56:07 <fenris02> Southern_Gentlem, even if you solve world hunger, folks will still complain.  what is important is to find a way to make it constructive
16:56:08 <nirik> anyhow, think on it and we can revisit next week.
16:56:15 <nirik> #topic Open floor
16:56:23 <nirik> anything for open bacon^Wfloor?
16:56:46 <fenris02> can i preorder my unicorn now?
16:56:53 <Southern_Gentlem> fenris02,  i know but at least its an open communication at that point and not dragged all over the internet
16:57:11 <nirik> fenris02: 19.95 + shipping and handling.
16:57:12 <fenris02> Southern_Gentlem, *nod*
16:57:32 <fenris02> nirik, act now, limited time offer, batteries not included, some assembly required ?
16:57:43 <nirik> yep.
16:57:59 * nirik will close out the meeting in a minute here if nothing else comes up.
16:58:41 <dcr226> fenris02, thats the gentoo unicorn, ours is packaged ;-)
16:58:45 * mock looks around at everyone
16:59:43 * gholms is confused
17:00:39 <nirik> thanks for coming everyone.
17:00:42 <nirik> #endmeeting