17:00:01 <nirik> #startmeeting IRC Support SIG (2012-03-22)
17:00:01 <zodbot> Meeting started Thu Mar 22 17:00:01 2012 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:01 <nirik> #meetingname irc-support-sig
17:00:02 <nirik> #topic init process
17:00:02 <zodbot> The meeting name has been set to 'irc-support-sig'
17:01:04 * dcr226 is gonna party like its nineteen-ninety-nine
17:01:16 * nirik waits for more folks to wander in
17:01:33 * Discordian grabs a seat
17:01:34 * FranciscoD walks in and sits in the corner on his stool
17:01:34 * jeevan_ullas waves
17:02:31 * nirik hands out free bacon
17:02:44 <FranciscoD> *chomp*
17:02:45 * Khaytsus noms
17:03:14 <nirik> ok, lets dive on in then...
17:03:20 <nirik> #topic Week in review
17:03:20 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:03:56 * nirik sees he's down at 10. :) Been a busy week for me at dayjob...
17:04:06 <nirik> anyone have anything they would like to report from the previous week?
17:04:22 <Discordian> One change I've noticed this week is that we are getting a lot of questions about catalyst cos it doesn't run under later kernels
17:04:26 * Southern_Gentlem 
17:04:43 <nirik> Discordian: yeah.
17:04:54 <nirik> all we can do is point them to the rpmfusion bug...
17:05:00 <Discordian> Indeed
17:05:11 <nirik> and suggest they stay on the old kernel, or (re)try radeon again.
17:05:30 <Discordian> Yep it's been what I've done
17:05:48 <Southern_Gentlem> and complain to ati
17:05:49 <nirik> https://bugzilla.rpmfusion.org/show_bug.cgi?id=2208 (is the rpmfusion bug btw)
17:06:28 <nirik> ok, anything else from last week?
17:06:51 <nirik> ok, moving along...
17:06:56 <nirik> #topic Tickets
17:06:57 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:07:10 <nirik> we actually have only 1 ticket... I forgot to close the other one last week. ;)
17:07:17 <nirik> https://fedorahosted.org/irc-support-sig/ticket/102
17:07:20 <EvilBob> I got the winning ticket! What is my prize?
17:07:26 <EvilBob> ;)
17:07:29 <Khaytsus> Mouldy cheese.
17:07:39 * dcr226 passes EvilBob a "special" present
17:08:06 <nirik> so, what can we learn or change from this?
17:08:27 <EvilBob> The user in question is an odd duck, happy one second filing a complaint the next
17:08:29 <nirik> I guess some people are uncomfortable with joking/etc... but it's hard to know that when they don't mention it in channel
17:08:56 <EvilBob> nirik: If you look at the full log you will even see he made some jokes himself?
17:09:15 <Southern_Gentlem> nirik,  this person was a special case in the first place he was helped and didnt like the answers
17:09:57 * dcr226 notes the original posted hasn't actually re-commented on the ticket...perhaps he's happy now he's vented?
17:09:58 <nirik> so, I would advise: a) tell folks to use /ignore if they don't want to interact with someone, b) ask them to note when the jokes are bothering them... just ask to go back to the technical question... c) I think this may be another case of pileon... ie, too many people telling them the same answers...
17:10:03 <dcr226> s/posted/poster
17:10:05 <nirik> dcr226: could be
17:10:21 <EvilBob> nirik: I went backt o the technical issue
17:10:35 <FranciscoD> Unfortunately, I think we need to quit doing anything other than answering questions blindly. People taking offence over jokes is getting frequent
17:10:38 <FranciscoD> :/
17:10:50 * FranciscoD only jokes with folks he knows.
17:10:55 <nirik> yeah. So, I'd say lets all try and be aware when we might be coming off as unfriendly... and thank the user for their feedback.
17:11:01 <EvilBob> nirik: I continued to help the user even much later in the 24hr period
17:11:03 <FranciscoD> To new folks, I ask questions, answer and suggest. But that's it.
17:11:04 <dcr226> nirik, +1
17:11:15 <nirik> EvilBob: yeah, I saw that... they thanked you and seemed very happy. Odd.
17:11:53 * nirik really doesn't think banning all jokes would help... makes the channel too impersonal and unfun.
17:12:04 <FranciscoD> yeah, but lets limit them to folks we know
17:12:15 <FranciscoD> I mean, that way we know the receiver can take the joking
17:12:23 <EvilBob> FranciscoD: I refuse
17:12:27 <dcr226> nirik, can I do my bacon slicer joke?
17:12:48 <FranciscoD> EvilBob: i didnt expect you to agree. But you do see how folks end up taking offence at small bits :/
17:12:54 <Khaytsus> As pointed out, the technical advice was right, the subsequent beating up on the user was all wrong.
17:13:01 <EvilBob> FranciscoD: people need to lighten up
17:13:02 * Sonar_Gal is here for a few
17:13:10 <FranciscoD> EvilBob: you can't force that upon them
17:13:36 <EvilBob> If people can't lighten up and be friendly then they need tickets perhaps?
17:13:49 <Khaytsus> Advice is like handing out chocolates.  You can't make someone eat it, and if they throw it away, well, they just don't get any more.
17:13:56 <FranciscoD> aye
17:14:04 <Sonar_Gal> some people are like that and don't like the joking and kidding around
17:14:07 <glguy> There is joking and insulting and sometimes the line between the two gets crossed
17:14:14 <Sonar_Gal> Save that for -social
17:14:27 <nirik> EvilBob: yeah, but when you see someone like that, no need to try and push more on them... but I agree it's hard to know that when they don't say it...
17:14:35 <FranciscoD> glguy: the issue is that different people have different lines ;)
17:15:13 <nirik> yes, they do.
17:15:24 <Khaytsus> Personally this whole "ubuntu community help is great" thing I'm not seeing, any time I watch their IRC channel watching for cross-channel trolling it's nothing but nonsense in there.  Perhaps the community help isn't done in the IRC channel..
17:15:33 <nirik> I'll note it takes two sides... one to give offense, and one to take it. ;)
17:15:33 * fenrus02 brings bacon to the meeting (because he's late)
17:15:45 <dcr226> this issue is the ticket...which IIRC has been resolved as "thanks for the feedback". If thats the case, move on
17:15:51 <nirik> yep.
17:15:56 <FranciscoD> aye aye
17:15:58 <nirik> anything else on this before we move on?
17:16:02 <Khaytsus> nirik: Just like a gift, one can choose not to acept it.
17:16:31 <nirik> Khaytsus: yep.
17:16:41 <nirik> #topic Open Floor
17:16:46 <nirik> anyone have any items for open floor?
17:16:56 * dcr226 slides across the open floor on his knees
17:17:11 <Khaytsus> dcr226: This ain't your day off, Beuller
17:17:17 * Sonar_Gal thinks dcr226 slid a bit to far since he crashed into the wall
17:17:22 <dcr226> hahaha
17:17:26 <FranciscoD> he's just facewalling
17:17:31 <dcr226> Sonar_Gal, I meant to do that :D
17:17:58 <fenrus02> planking taken +1 level.
17:18:11 <nirik> ok, closing in a minute then.
17:18:34 <nirik> thanks for coming everyone.
17:18:38 <nirik> #endmeeting